Ever wondered what happens during a Theadore + Co appointment? We’ve answered some of our most frequently asked questions below to give you an idea of what to expect when you visit our showroom.
Q: Can I walk in, or is it by appointment only?
Our showroom operates by appointment only. This ensures you receive a personalised, one-on-one experience with one of our expert consultants. You can easily book your appointment here.
Q: Can I bring someone with me?
Absolutely! You’re welcome to come on your own, with your partner, or bring along a friend or family member for a second opinion.
Q: What does a typical appointment look like?
Each appointment is approximately 30 minutes long. You’ll be welcomed into the showroom with a complimentary drink; bubbles, beer, or a mimosa while you explore our pieces. Because most of our jewellery is custom-made, we have a wide range of sample rings on display to help you visualise your design. Our consultants will walk you through diamond shapes, band styles, and metal options, and then provide quotes for a ring that’s uniquely yours. You can try on our popular designs, and we can accurately measure your ring size.
Q: What happens after I choose my ring?
Once you’ve decided on your design, we can begin the process with a $500 deposit. From there, your custom ring will be crafted within approximately 8–12 weeks. Final payment is made once your ring is complete and ready for collection or delivery. If you’d like more time to think it over, no problem, we can send you home with a quote and details of your design so you can decide in your own time.
Q: What if I’m not ready to design my ring yet?
Even if you’re still exploring options, you’re welcome to book an appointment. Our consultants can guide you through designs, styles, and pricing to help you better understand what you love. No pressure to commit on the spot.
Q: Do you offer virtual appointments?
Yes! If you’re not located on the Gold Coast or can’t visit in person, we offer virtual consultations. You’ll connect with one of our consultants via video chat to discuss your dream ring, view designs, and receive quotes.
Q: Can I design something other than an engagement ring?
Of course. While engagement rings are our specialty, we also design wedding bands, necklaces, earrings, and custom fine jewellery pieces.
Q: What should I bring to my appointment?
It’s helpful to bring any inspiration images, Pinterest boards, or reference photos you love. This gives our consultants a sense of your preferred style and helps us design something perfectly suited to you.
Q: Where are your showroom locations?
You can visit us at our Gold Coast showroom in Robina or our Sydney showroom in St Ives. Not local? No worries, we also offer virtual consultations so you can meet with our team from anywhere.
Q: Do you offer financing or payment plans?
Whilst we don't offer third-party payment plans such as afterpay, we can offer customised payment plans. If this is of interest, please email hello@theadoreandco.com to enquire.
Q: What is your cancellation or rescheduling policy?
We completely understand that plans change! You can reschedule or cancel your appointment through your booking confirmation email. Just ensure you you make these changes prior to 24 hours before the appointment time, to avoid any charges.
Ready to start your journey? Book your showroom or virtual appointment today and let’s bring your dream piece to life.
